Mawar Cleaners delivers reliable, thorough cleaning when staff arrive, with reviewers praising work quality and competitive rates. However, recent complaints centre on no-shows, unreturned calls, and owner unavailability during booking, with some customers left waiting after confirming appointments.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent years show a sharp decline: older reviews (7 years back) consistently five-star praise; last 2-3 years feature multiple one-star no-shows and communication failures, despite one solid four-star recent review
Most reviewers praise the team's professionalism, speed on repairs, and friendly service. One notable complaint flagged slow response times and unexpected upfront drawing fees before initial consultation, which raised trust concerns.
Most bookings go smoothly: cleaners arrive on time with supplies, work through task lists carefully, and finish homes noticeably cleaner. Office clients praise quick responses and efficient service. However, recent cases reveal serious gaps. One appointment dissolved into staff arguing loudly inside the customer's home, forcing last-minute changes and unsatisfactory cleanup; another involved missing valuables with no real investigation. These aren't minor gripes but incidents that undermine trust, though the company has refunded affected customers.
All three reviews are five-star. Clients praise speed, attention to detail, and professionalism on post-renovation jobs. Staff names Jeslyn and Loong are highlighted for coordination and supervision.
Last updated 2026-08-29
