Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-07-20.
Most jobs run smoothly, with cleaners arriving on time and tackling stains, corners, and details that casual help might skip. Pricing sits well below typical rates for the work done. However, two recent reviews highlight serious lapses: staff arguing on a client's speakerphone, incomplete cleaning despite a full service, and a tone-deaf response when complaints surfaced. The business made the situation right with a refund, but the operational breaks and staff consistency remain a concern.
All seven reviewers gave five stars, citing consistent professionalism and speed. Staff like Icad, Amal, Jeslyn, and Loong earned specific praise for thoroughness and punctuality. One customer completed post-renovation cleaning in six hours and stayed loyal for monthly work; another called their coordination "exceptional" from start to finish.
Most reviewers praise the team's professionalism, speed on repairs, and friendly service. One notable complaint flagged slow response times and unexpected upfront drawing fees before initial consultation, which raised trust concerns.
Mama Jo earns strong praise for leather work, especially bag recolouring and restoration that customers say rivals or beats specialist competitors. Staff communicate timelines and process detail upfront, building trust for high-value items. Dry cleaning and laundry receive consistent compliments for care and cleanliness. Their scope spans shoes, wallets, carpets, and soft furnishings. Prices are seen as fair for the standard, and team members (including Kim) are noted for friendliness and willingness to accommodate requests.
Last updated 2026-09-20
