Most bookings go smoothly: cleaners arrive on time with supplies, work through task lists carefully, and finish homes noticeably cleaner. Office clients praise quick responses and efficient service. However, recent cases reveal serious gaps. One appointment dissolved into staff arguing loudly inside the customer's home, forcing last-minute changes and unsatisfactory cleanup; another involved missing valuables with no real investigation. These aren't minor gripes but incidents that undermine trust, though the company has refunded affected customers.
All three reviews are five-star. Clients praise speed, attention to detail, and professionalism on post-renovation jobs. Staff names Jeslyn and Loong are highlighted for coordination and supervision.
Most reviewers praise the team's professionalism, speed on repairs, and friendly service. One notable complaint flagged slow response times and unexpected upfront drawing fees before initial consultation, which raised trust concerns.
Staff know their craft and treat customers straight. Reviewers send bags for spa treatments, colour changes, shoe repairs, and curtain cleaning, praising results that beat their previous vendors. Prices sit fairly against the standard they deliver. One regular notes Kim by name for friendliness. Most reviews are brief approval, but the depth comes from customers who've trusted Mama Jo with branded items and leather work, getting honest feedback when a job isn't doable and excellent finishes when it is.
Last updated 2026-08-29
