Malaysia cleaner Services by M Expert Care services SDN BHD
Five-star reviews highlight punctuality, meticulous attention to corners and details, and staff willingness to stay late or redo glass without complaint. One customer specifically praised the balance of affordable pricing with top-notch results. However, one-star complaints cluster around training gaps and quality variance. Several reviewers reported staff arriving unprepared (missing ladders), skipping quality checks, and requiring customer oversight to identify missed spots. Deep cleaning jobs drew particular criticism for not meeting the standard promised. A separate serious complaint documented poor communication (unanswered calls), a 30-minute late arrival, unexpected billing jumps (charged for 2 extra hours when told 1), and aggressive on-site payment pressure while the customer was driving. Communication breakdowns appear alongside work inconsistency. One reviewer hired for "deep cleaning" after renovation received only a single coat of cement remover and was left with dust and residue still present. Another paid high prices for basic cleaning and felt the result was rushed and careless. The business's willingness to squeeze in bookings and respond positively to last-minute requests has earned praise, but execution under time pressure may be uneven.
