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Malaysia cleaner Services by M Expert Care services SDN BHD

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 25 Google reviews · How we rank ›

3.8(25) 63 composite score See reviews on Google ✓ Google-verified
Commercial & Office CleaningPost-Renovation & Deep CleaningCarpet & Upholstery CleaningEco-Friendly / Green CleaningResidential Cleaning
Malaysia cleaner Services by M Expert Care services SDN BHD
Location
Chow Kit, Kuala Lumpur
Services
Commercial & Office Cleaning, Post-Renovation & Deep Cleaning, Carpet & Upholstery Cleaning
Reviews
25
Best for
Homeowners seeking budget-friendly regular cleaning with flexible scheduling.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-07-20.

What reviewers think

Experiences here split sharply. When this service delivers, customers praise punctual arrival, staff who listen, and attention to corners others miss. Pricing feels fair to repeat customers. Yet a substantial group encountered rushed work, untrained teams who missed spots despite being asked to return, and frustrating pre-service communication gaps. One customer waited 30 minutes past appointment time and was later pressured to pay roadside; another was charged for hours beyond what was quoted. Post-renovation jobs drew particular criticism for not meeting the "move-in ready" standard promised.

The team sometimes rewills window glass or stays late to finish, which counts. But inconsistency runs deep: some crews arrive prepared and organised, others show up without basic ladders. Booking feels like a gamble on which crew shows up. Their website claims 15 years' experience and 18 qualifications, yet multiple reviewers flagged untrained workers and workers who don't understand what "deep cleaning" means.

Praised for
  • punctual and timely arrival
  • attention to detail and thoroughness
  • friendly and professional staff
  • fair pricing and value for money
  • willingness to redo work
Watch-outs
  • poor quality or incomplete cleaning work
  • staff lack training and competence
  • rushed jobs and missed areas
  • poor communication and unresponsiveness
  • unclear pricing and unexpected charges
  • aggressive payment collection tactics
punctualthorough-cleaningfriendly-stafffair-pricingprofessional-staffpoor-communicationmissed-spotsoverpriceddamaged-items
Best for: Homeowners seeking budget-friendly regular cleaning with flexible scheduling.
Think twice if: Post-renovation deep cleans where move-in-ready standards matter; communication gaps and rush jobs are risk factors.

Strengths

  • Punctual arrival and flexible scheduling
  • Willingness to redo work until customer satisfied
  • Competitive pricing compared to alternatives
  • Attention to detail in specific tasks like tracks and fan cleaning

Worth knowing

  • One customer charged RM140 extra for 2 hours without prior notice and was pressured to pay immediately roadside
  • Multiple reviewers reported incomplete work requiring customers to point out missed areas before rework
  • Crew sometimes arrives without promised tools (ladder, fan-cleaning basics)
  • Customer waited 30 minutes past appointment time; service was later extended without notice
  • When revisits were requested (e.g. window glass recleaning), staff completed them without grumbling
  • Website claims 15 years operating history and 18 service qualifications

What reviews say by service

Residential Cleaning
Praised for attention to detail by satisfied customers; criticised for rushed work and incomplete coverage by others.
Post-Renovation & Deep Cleaning
Repeatedly marked as not delivering move-in-ready cleanliness; cement not fully removed after one application.
Carpet & Upholstery Cleaning
Website lists carpet and mattress cleaning; no specific review commentary.
Commercial & Office Cleaning
Website lists office and warehouse cleaning; no specific review commentary.
Eco-Friendly / Green Cleaning
Website lists this service; no review evidence available.

How it compares

  • Rated 3.8 against a 4.51 average across the 619 residential cleaning businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 44
Review volume 61
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
16
4
2
3
0
2
1
1
6

Questions people ask

Do they clean outside Kuala Lumpur?
Their website states they serve Kuala Lumpur, Selangor, Kepong, Desa Parkcity, Mont Kiara, Ampang, Bangsar, and Bukit Jalil.
What happens if I'm not satisfied with the work?
Some reviewers report having to point out missed areas before work was redone; one crew returned to recleaning windows without pushback.
How long does a typical house clean take?
One customer reported 4 hours quoted for a 750 sq ft house was insufficient; they had to pay extra. Individual jobs vary based on size and condition.

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Last updated 2026-09-20