Limited recent review evidence. Two older four-star reviews mention a courteous and helpful team, but no detail on service quality or specific work done.
Based on limited recent reviews, so treat this as low-confidence.
All three Google reviews rate this business five stars, but evidence is sparse: only one review text available from three years ago. Specific service strengths unclear.
All 11 reviews rate M Floor at five stars, praising neat, professional carpet and SPC flooring installation with invisible joints and premium finishes. Customers highlight responsive service, fair pricing, quick turnarounds (one job completed a day early), and named staff like Vik and Fizi for their product knowledge and willingness to solve problems urgently.
Five-star reviews highlight punctuality, meticulous attention to corners and details, and staff willingness to stay late or redo glass without complaint. One customer specifically praised the balance of affordable pricing with top-notch results. However, one-star complaints cluster around training gaps and quality variance. Several reviewers reported staff arriving unprepared (missing ladders), skipping quality checks, and requiring customer oversight to identify missed spots. Deep cleaning jobs drew particular criticism for not meeting the standard promised. A separate serious complaint documented poor communication (unanswered calls), a 30-minute late arrival, unexpected billing jumps (charged for 2 extra hours when told 1), and aggressive on-site payment pressure while the customer was driving. Communication breakdowns appear alongside work inconsistency. One reviewer hired for "deep cleaning" after renovation received only a single coat of cement remover and was left with dust and residue still present. Another paid high prices for basic cleaning and felt the result was rushed and careless. The business's willingness to squeeze in bookings and respond positively to last-minute requests has earned praise, but execution under time pressure may be uneven.
Last updated 2026-08-29
