Cleaning Service Guide
Menu

Ultra Cleaning HQ Puchong

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 724 Google reviews · How we rank ›

4.7(724) 80 composite score See reviews on Google ✓ Google-verified
Commercial & Office CleaningPost-Renovation & Deep CleaningEco-Friendly / Green CleaningCarpet & Upholstery CleaningResidential Cleaning
Ultra Cleaning HQ Puchong
Services
Commercial & Office Cleaning, Post-Renovation & Deep Cleaning, Eco-Friendly / Green Cleaning
Reviews
724

What recent reviews say

Strong work when teams arrive: reviewers consistently praise depth, speed, and staff professionalism during the actual cleaning, with Jimmy, Yap, and Xuan singled out for skill. However, reaching them beforehand proves frustrating. Multiple customers report days-long waits for WhatsApp replies, incomplete answers to booking questions, and agents who go offline after taking inquiries. Post-renovation jobs particularly draw complaints about quality falling short of promises and steep pricing, plus instances of damaged items and poor supervision during work.

The company shows willingness to make things right when contacted a second time, yet early service breakdowns and unresponsive staff handling undercut that goodwill. Recent months show more one-star reviews centring on communication and professionalism gaps, though five-star ratings for specific technicians remain consistent.

Praised for
  • thorough deep cleaning
  • punctual and professional staff
  • responsive after initial contact
  • willingness to redo work
  • named technicians (Jimmy, Yap, Xuan, Jack)
Watch-outs
  • slow customer service response
  • poor post-renovation quality versus price
  • communication gaps and incomplete answers
  • staff conduct issues
  • damaged items during service
thorough-cleaningpunctualprofessional-staffreliable-staffpoor-communicationdamaged-itemsattention-to-detailfriendly-staff
Best for: Customers who research specific technicians and can follow up proactively on bookings.
Think twice if: Slow WhatsApp response time, unresponsive customer service during booking, and communication gaps are recurring issues; post-renovation jobs attract complaints about quality and pricing.

Strengths

  • Deep cleaning results praised for thoroughness
  • Specific named technicians earn customer trust
  • Willingness to re-do work if unsatisfied
  • Wide service area across Klang Valley

Worth knowing

  • Named technicians: Jimmy, Yap, SengXuan, Jack praised individually
  • Formaldehyde treatment offered
  • Will revisit if first clean unsatisfactory
  • Aircon duct service mentioned (9 units serviced in one case)
  • Response delays: customers report 2-3 day waits, incomplete booking answers
  • Post-renovation complaints cite lack of supervisor oversight and use of simple soap/water instead of specialised chemicals

What reviews say by service

Residential Cleaning
Good execution when crew arrives; communication delays frustrate upfront booking.
Commercial & Office Cleaning
Limited review evidence; one aircon service mentioned favourably.
Post-Renovation & Deep Cleaning
Quality inconsistent and falls short of premium pricing; lack of supervision and use of basic cleaning agents cited; willingness to revisit if poor.
Carpet & Upholstery Cleaning
Sofa and carpet services mentioned but few direct reviews; general praise for thoroughness applies.
Eco-Friendly / Green Cleaning
No clear review evidence; website lists service but customers do not comment on eco claims.

How it compares

  • Rated 4.7 against a 4.49 average across the 275 commercial & office cleaning businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
650
4
21
3
0
2
4
1
49

Common questions

Which technicians do customers recommend?
Jimmy, Yap, and SengXuan are singled out for skill, thoroughness, and clear explanations during service visits.
What if the first clean isn't satisfactory?
Customers report the company will return a second time to redo the work at no extra cost if unhappy.
How long does customer service take to respond?
Recent reviews report 2-3 day waits for WhatsApp replies and incomplete booking answers, though urgent follow-ups tend to be faster.

Similar cleaning services nearby

iShine Cleaning Services
76

iShine Cleaning Services

5.0(7)✓ Google-verified

All seven reviewers gave five stars, praising fast responses, transparent pricing, and staff who clean thoroughly without needing detailed instructions. One long-term customer noted six years of reliable service at reasonable rates, while another highlighted smooth coordination from booking through completion and results that matched the company's name.

Commercial & Office CleaningEco-Friendly / Green CleaningPost-Renovation & Deep Cleaning

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-29