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Ultra Cleaning HQ Puchong

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 730 Google reviews · How we rank ›

4.7(730) 80 composite score See reviews on Google ✓ Google-verified
Eco-Friendly / Green CleaningPost-Renovation & Deep CleaningCommercial & Office CleaningResidential CleaningCarpet & Upholstery Cleaning
Ultra Cleaning HQ Puchong
Location
Bandar Puteri Puchong, Puchong
Services
Eco-Friendly / Green Cleaning, Post-Renovation & Deep Cleaning, Commercial & Office Cleaning
Reviews
730
Ranking
#64 in Eco-Friendly / Green Cleaning
Best for
Homeowners and offices seeking deep cleans or post-renovation work, provided they are patient with booking.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-07-20.

What reviewers think

The team works hard when on-site: formaldehyde treatment, deep cleans, and post-renovation jobs win specific praise from customers, and technicians like Jimmy and Xuan earn repeat bookings. Yet the same business stumbles badly between jobs. Messaging takes days, sales staff give excuses or go silent, and on post-renovations especially, what gets promised does not match what gets done. A few customers came back to have work redone for free; others walked away frustrated and hired someone else.

Booking an appointment feels like negotiating. Response times stretch to a week. Once staff arrive and start work, the quality usually impresses, but inconsistency in who shows up and what supervision happens on-site means you may not get what was quoted. Their credentials are many (ISO certified, Ministry licensed), yet customer service does not reflect that standard.

Praised for
  • professional and thorough work
  • named technicians deliver well
  • punctual and reliable on-site
  • reasonable pricing
  • willing to revisit if unsatisfied
Watch-outs
  • slow and unresponsive messaging
  • inconsistent staff conduct and professionalism
  • poor post-renovation quality despite high price
  • broken promises and last-minute changes
  • supervisory gaps on-site
thorough-cleaningreliable-staffpunctualfair-pricingpoor-communicationdamaged-itemsmissed-spotscancelled-last-minutefriendly-staffprofessional-staffattention-to-detail
Best for: Homeowners and offices seeking deep cleans or post-renovation work, provided they are patient with booking.
Think twice if: Book early and confirm details in writing; expect slow initial responses and changes to agreed plans.

Strengths

  • Specialist deep-cleaning and formaldehyde treatment
  • Named technicians with customer loyalty
  • Willing to redo work at no cost
  • Extensive Klang Valley and Johor coverage

Worth knowing

  • Technicians Jimmy, Xuan, and Ayu named repeatedly in positive reviews
  • Formaldehyde treatment offered and praised
  • Post-renovation cleaning charged at higher rates but quality varies significantly
  • One customer had work redone at no extra charge after first visit fell short
  • Airconditioner servicing offered (9 units serviced noted in one review)
  • Website lists ISO 9001:2015 certified and CIDB Malaysia registered
  • Operating since 2013 claimed

What reviews say by service

Residential Cleaning
Praised for thoroughness and formaldehyde treatment; one first visit needed a second free visit to meet standard.
Post-Renovation & Deep Cleaning
High-priced but inconsistent; complaints of unprofessional execution, basic water used instead of proper chemicals, supervisor gaps, and unmet promises outweigh praise.
Commercial & Office Cleaning
Limited review evidence; one mention of airconditioner servicing praised as fast and trustworthy.
Carpet & Upholstery Cleaning
Sofa and carpet cleaning listed on website and mentioned in reviews as part of deep-clean packages; no standalone service feedback.
Eco-Friendly / Green Cleaning
Formaldehyde treatment promoted and praised in multiple reviews as effective service.

How it compares

  • Rated 4.7 against a 4.55 average across the 111 eco-friendly / green cleaning businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 80
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
652
4
21
3
0
2
4
1
53

Questions people ask

How long does it take to get a response to a booking inquiry?
Multiple recent reviews report 2-7 day delays on replies to WhatsApp and calls. One customer waited a week before being told dates, only to be offered limited options. Patience is needed.
Do they redo work if I'm not satisfied?
At least one customer had a second deep clean done at no extra charge after the first visit was incomplete. Policy unclear from reviews; clarify in your initial quote.
Do they serve areas outside Puchong?
Yes. Their website lists service to 32 areas of Kuala Lumpur (Kepong, Bangsar, Cheras, Bukit Jalil, Damansara Heights, etc.), 37 areas of Selangor (Petaling Jaya, Subang Jaya, Shah Alam, Cyberjaya, etc.), and Johor Bahru.

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Commercial & Office CleaningResidential CleaningEco-Friendly / Green Cleaning

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Last updated 2026-09-20