Ultra Cleaning HQ Puchong
The team works hard when on-site: formaldehyde treatment, deep cleans, and post-renovation jobs win specific praise from customers, and technicians like Jimmy and Xuan earn repeat bookings. Yet the same business stumbles badly between jobs. Messaging takes days, sales staff give excuses or go silent, and on post-renovations especially, what gets promised does not match what gets done. A few customers came back to have work redone for free; others walked away frustrated and hired someone else. Booking an appointment feels like negotiating. Response times stretch to a week. Once staff arrive and start work, the quality usually impresses, but inconsistency in who shows up and what supervision happens on-site means you may not get what was quoted. Their credentials are many (ISO certified, Ministry licensed), yet customer service does not reflect that standard.
