
Ultra Cleaning HQ Puchong
Strong work when teams arrive: reviewers consistently praise depth, speed, and staff professionalism during the actual cleaning, with Jimmy, Yap, and Xuan singled out for skill. However, reaching them beforehand proves frustrating. Multiple customers report days-long waits for WhatsApp replies, incomplete answers to booking questions, and agents who go offline after taking inquiries. Post-renovation jobs particularly draw complaints about quality falling short of promises and steep pricing, plus instances of damaged items and poor supervision during work. The company shows willingness to make things right when contacted a second time, yet early service breakdowns and unresponsive staff handling undercut that goodwill. Recent months show more one-star reviews centring on communication and professionalism gaps, though five-star ratings for specific technicians remain consistent.

