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Ultra Cleaning Cheras KL

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 180 Google reviews · How we rank ›

4.7(180) 79 composite score See reviews on Google ✓ Google-verified
Post-Renovation & Deep CleaningCommercial & Office CleaningCarpet & Upholstery CleaningResidential Cleaning
Ultra Cleaning Cheras KL
Services
Post-Renovation & Deep Cleaning, Commercial & Office Cleaning, Carpet & Upholstery Cleaning
Reviews
180

What recent reviews say

Strong cleaners like Susi and Puja deliver thorough work and handle post-inspection touch-ups well, earning praise for speed and detail. However, service gaps are serious: late arrivals by up to 2 hours, missed appointments, and post-renovation jobs often underperform, leaving paint stains and plaster residue despite premium pricing. Management oversight appears inconsistent, and staff conduct lapses have included smoking indoors and using dirty water. The 88% five-star rating masks a volatile middle ground where quality hinges on which team shows up.

Best outcomes come when experienced named staff are assigned and the job is residential or office cleaning rather than post-renovation deep work. Customers who book the company should confirm team assignment and allow extra time for inspection walkthroughs, as follow-up cleaning is common practice here.

Praised for
  • named staff (Susi, Puja, Charles, Gary) praised for thoroughness
  • post-inspection touch-ups included
  • speedy completion when quality maintained
  • on-time arrival noted
  • friendly and reliable staff
Watch-outs
  • no-shows or late arrivals (2 hour delays, missed appointments twice)
  • rushed work and incomplete cleaning under time pressure
  • post-renovation cleaning does not meet standard (paint stains, plaster residue left behind)
  • poor staff supervision and manager absence during jobs
  • staff conduct issues (smoking, using dirty water to wipe floors)
  • damage to property (tiles damaged by machine)
thorough-cleaningpunctualreliable-stafffriendly-staffprofessional-staffattention-to-detailno-showcancelled-last-minutemissed-spotsdamaged-itemspoor-communication
Best for: Families needing reliable regular house or office cleaning with known, experienced staff.
Think twice if: Budget for post-renovation cleaning may not reflect actual quality; confirm team assignment ahead and allow time for management review before signing off.

Strengths

  • Named staff (Susi, Puja, Charles) consistently praised for attention to detail
  • Post-inspection walkthroughs with immediate touch-ups included
  • Quick turnaround on standard residential cleaning

Worth knowing

  • Named staff praised: Susi (residential), Puja (detail-oriented, professional), Charles (manager, arrived on time with team), Gary (supervised team of 3 at Prestige Residence)
  • Post-inspection process: staff return immediately to clean any missed spots
  • Post-renovation incidents: tiles damaged by machine, paint stains and plaster residue left on surfaces despite premium pricing
  • Late arrivals documented: 2-hour delays from scheduled 8am start; missed appointments reported twice
  • Staff conduct lapses: smoking inside homes, reusing dirty mop water to wipe floors

What reviews say by service

Residential Cleaning
Experienced named staff (Susi, Puja) deliver thorough, fast work with post-inspection touch-ups; consistent praise for detail and reliability.
Commercial & Office Cleaning
Team led by Gary praised for focus and professionalism; on-time arrival noted in condo deep clean.
Post-Renovation & Deep Cleaning
Premium pricing (RM2650 recorded) frequently underdelivers: paint stains, plaster residue, and tiles left unclean; rushed work and damage (tiles broken by machine) reported; delayed timelines and incomplete supervision common.
Carpet & Upholstery Cleaning
No detailed review evidence specific to carpet or upholstery work.

How it compares

  • Rated 4.7 against a 4.49 average across the 610 residential cleaning businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 78
Review volume 98
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
159
4
8
3
1
2
3
1
9

Common questions

Do they come back to clean spots I missed during inspection?
Yes, they conduct a post-inspection walkaround with you and clean any missed areas immediately.
Has the business had issues with arriving on time?
Some delays documented: one customer waited until 9:45am for an 8am appointment. Confirmed on-time arrivals also recorded, so timing varies.
What does post-renovation cleaning at RM2650 include?
Based on one complaint, the premium price has not consistently covered paint stain removal or plaster residue cleanup, causing customer dissatisfaction.
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Last updated 2026-08-29