Across 20 reviews, customers consistently report deep stains lifting after treatment and carpets drying the same afternoon with no chemical smell. Technicians explain their work before starting, arrive on schedule, handle furniture carefully, and work faster than expected. Families with pets particularly note odor removal and spot treatment as reliable. Pricing comparisons suggest fair rates relative to competitors.
Staff demonstrate knowledge of equipment and technique, inspect rooms to identify problem areas, and confirm results match customer expectations. No complaints appear in recent feedback. The business claims IICRC certification and serves KL residential areas including Ampang, Segambut, and Bukit Bintang.
Multiple reviewers from three years ago report serious fraud allegations involving a cleaning service app: customers claim their login credentials were recorded without consent, payments vanished, and customer service did not respond. Several stated they filed police reports.
Limited review evidence, but the two available comments praise reliability and indoor air quality work. At 3.8 stars across four ratings, sentiment is mixed in the broader sample.
Chiam's Cleaning wins consistent praise for cleaners who are trained, punctual, and thorough, with many customers returning year after year. Staff like Ani, Sella, Tuti, and Devi earn specific recognition for attention to detail and honest dealings. The main friction point is customer-facing communication: a handful of customers reported rude WhatsApp contact, pressure around cancellations, and silence after paying membership fees, a stark contrast to the cleaners' professionalism. Several customers describe requesting the same trusted cleaners by name and getting notified of their visit. Pricing sits in the reasonable bracket for the Klang Valley market, and the business offers tiered service packages (including a 2-hour option). Quality control appears consistent even as cleaner rosters rotate. Customers planning regular use or high-value memberships should clarify response channels upfront.
Last updated 2026-08-29
