Business data from Google Business Profile, checked 2026-09-20.
Chiam's Cleaning builds strong loyalty through individual cleaner excellence. Regulars praise named staff like Tuti, Ani, and Sella for reliability and honest conduct; one customer recovered RM100 because a cleaner reported a found note. Quality remains steady even as staff rotate. However, recurring complaints point to patchy execution: some visits leave dusty areas and poorly vacuumed carpets, while customer service has been reported as dismissive, slow, or aggressive about cancellations and payment disputes.
The business serves three categories well on paper-residential, commercial, and post-renovation work-but evidence in reviews focuses almost entirely on regular domestic cleaning. Documentation (forms and notifications) is praised in office contexts, yet deep-cleaning specifics are absent from feedback. Staff friendliness and detail work shine when the right cleaner arrives; disappointment follows when they don't.
Multiple reviewers from three years ago report serious fraud allegations involving a cleaning service app: customers claim their login credentials were recorded without consent, payments vanished, and customer service did not respond. Several stated they filed police reports.
Across 20 reviews, customers consistently report deep stains lifting after treatment and carpets drying the same afternoon with no chemical smell. Technicians explain their work before starting, arrive on schedule, handle furniture carefully, and work faster than expected. Families with pets particularly note odor removal and spot treatment as reliable. Pricing comparisons suggest fair rates relative to competitors. Staff demonstrate knowledge of equipment and technique, inspect rooms to identify problem areas, and confirm results match customer expectations. No complaints appear in recent feedback. The business claims IICRC certification and serves KL residential areas including Ampang, Segambut, and Bukit Bintang.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-09-20
