Do they bring cleaning supplies?

Yes, they supply cleaning materials at minimal cost so you do not need to prepare them.

What areas do they serve?

They operate in Icon City and other parts of Petaling Jaya. One review mentions they were considering expansion to PJ Sections 13, 14, and 17.

Smart Quay Cleaning Services

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 13 Google reviews · How we rank ›

2.2(13) 42 composite score See reviews on Google ✓ Google-verified

Residential Cleaning

Location: Icon City, Petaling Jaya
Service: Residential Cleaning
Reviews: 13
Ranking: #292 in Residential Cleaning

Business data from Google Business Profile, checked 2026-09-20.

What reviewers think

Five-star reviews from two years ago praised thorough work and fair pricing, but recent one-star reviews report a stark collapse in service quality and serious breaches of trust. Multiple complaints cite staff theft (some documented on CCTV), management refusal to take responsibility, scheduling disruptions, and poor responsiveness once customers signed longer contracts. The gap between initial trial quality and contracted service troubles customers most.

Early clients report staff communicated well and brought their own vacuum and ladder. Newer complaints focus on broken commitments and dismissive handling of serious allegations. The 2.2 rating reflects deep customer dissatisfaction in the past year.

Praised for

thorough cleaning on good days
staff bring own equipment
fair prices
detail-oriented work

Watch-outs

theft by staff members
company denies responsibility
service quality collapsed after trial period
unresponsive to complaints
scheduling changes without notice
poor attitude and slow response

damaged-itemspoor-communicationcancelled-last-minutethorough-cleaningfair-pricing

Think twice if: Do not sign a long-term contract without trial with clear communication in writing. Recent complaints allege staff theft and management evasion of responsibility.

Strengths

bring their own vacuum and ladder
cleaning materials supplied at minimal cost
detail-oriented on successful jobs

Worth knowing

Staff bring own vacuum and ladder
Cleaning materials supplied as part of service
Multiple recent complaints allege worker theft with CCTV evidence; management disputed responsibility
Service quality reportedly drops sharply after trial period ends and contract is signed
Customers report unilateral schedule changes without agreement

What reviews say by service

Residential Cleaning: Highly variable: older reviews (2 years ago) praise thorough, attentive work; recent reviews (past year) report poor quality, staff misconduct, and management dismissal of complaints.

How it compares

Rated 2.2 against a 4.51 average across the 619 residential cleaning businesses listed here.
Has more Google reviews than 67% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 15

Review volume 50

Review recency 68

Review sentiment 32

Profile completeness 75

Verification 0

Rating breakdown

Questions people ask

Do they bring cleaning supplies?: Yes, they supply cleaning materials at minimal cost so you do not need to prepare them.
What areas do they serve?: They operate in Icon City and other parts of Petaling Jaya. One review mentions they were considering expansion to PJ Sections 13, 14, and 17.

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