Do you operate Sundays and evenings?

Yes, the business lists 7 days of opening hours on Google. One reviewer successfully booked a Sunday 9-11am session.

Can I book a post-renovation clean and get a walkthrough?

Rin's team conducts two checks before releasing the house; other crews have not been described with this process, so confirm crew name when booking.

What happens if cleaners cancel or no-show?

Multiple reviewers report cancellations 1-24 hours before appointments and no-shows with no courtesy call or priority reschedule. Management discounts are minimal (RM20 on major jobs).

Kilat Kilat Expert Housekeeping & Cleaning Services

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 249 Google reviews · How we rank ›

4.0(249) 69 composite score See reviews on Google ✓ Google-verified

Post-Renovation & Deep CleaningCommercial & Office CleaningCarpet & Upholstery CleaningResidential Cleaning

Kilat Kilat Expert Housekeeping & Cleaning Services

Location: Sungai Way Free Trade Industrial Zone, Petaling Jaya
Services: Post-Renovation & Deep Cleaning, Commercial & Office Cleaning, Carpet & Upholstery Cleaning
Reviews: 249
Ranking: #107 in Post-Renovation & Deep Cleaning
Best for: Customers willing to book post-renovation work with named crew Rin, or those able to enforce accountability for gaps.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-07-20.

What reviewers think

When the team shows up and has the right equipment, they deliver solid results: post-renovation jobs get two walkthroughs, staff stay attentive to details, and five-star reviewers feel well looked after. But half the one-star reviews cite no-shows or cancellations a day before, rushed work that leaves dust and missed corners, staff who forget basic tools (buckets, glass wipers) or use client belongings without permission, and management that dismisses complaints instead of fixing them. The business splits sharply: experienced crews like Rin earn praise for thoroughness, while inconsistent teams and operational failures undermine trust.

Pricing runs RM120 for standard cleaning plus RM42 for materials; customers expect either skilled, complete work or a genuine resolution when things go wrong, and many feel they get neither.

Praised for

detailed and thorough work
reliable staff on good days
post-renovation cleaning expertise
prompt communication about delays

Watch-outs

no-shows and last-minute cancellations
workers lack proper equipment
incomplete or rushed cleaning
poor complaint handling and management unresponsive

thorough-cleaningreliable-staffno-showmissed-spotsdamaged-itemspoor-communicationattention-to-detailcancelled-last-minuteprofessional-stafffriendly-staff

Best for: Customers willing to book post-renovation work with named crew Rin, or those able to enforce accountability for gaps.

Think twice if: Last-minute cancellations, no-shows, and unresolved complaint handling are common. Confirm crew names and equipment in advance.

Strengths

Rin and select crews known for post-renovation detail and two-pass checks
operates 7 days a week across full Klang Valley
services span residential, commercial, and deep cleaning

Worth knowing

Rin and team named for post-renovation thoroughness and two-pass checks
Crew Sam praised for move-out cleaning
Workers have arrived at wrong addresses (Old Klang Road vs Segambut mix-up)
Staff forget equipment (buckets, glass wipers) and use client equipment without permission
Client equipment has gone missing after service
Manager/owner Lily offers limited discounts (RM20 on RM162 bill) and dismisses complaints
No response from management to damage complaints (scratched windows)

What reviews say by service

Post-Renovation & Deep Cleaning: Rin and experienced crews deliver two-pass walkthroughs and client satisfaction; inconsistent crews leave dust, incomplete work.
Residential Cleaning: Wide gap between thorough teams and rushed staff who miss corners, stains, and dust; no-shows undermine reliability.
Carpet & Upholstery Cleaning: Limited mention; one reviewer praised move-out cleaning, but external glass cleaning brought tool damage and management refusal to accept fault.
Commercial & Office Cleaning: No specific review evidence for office cleaning performance.

How it compares

Rated 4 against a 4.51 average across the 619 residential cleaning businesses listed here.
Has more Google reviews than 97% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 37

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

183

Questions people ask

Do you operate Sundays and evenings?: Yes, the business lists 7 days of opening hours on Google. One reviewer successfully booked a Sunday 9-11am session.
Can I book a post-renovation clean and get a walkthrough?: Rin's team conducts two checks before releasing the house; other crews have not been described with this process, so confirm crew name when booking.
What happens if cleaners cancel or no-show?: Multiple reviewers report cancellations 1-24 hours before appointments and no-shows with no courtesy call or priority reschedule. Management discounts are minimal (RM20 on major jobs).

Contact

Phone: +6010-2474083
Website: http://www.kilatpro.com/
Address: 3a-10-11, 3a-11-11, Block 3A, Icon City, Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor
Open in Google Maps

Last verified 2026-09-20

Opening hours

Monday: 08:00-18:30
Tuesday: 08:00-18:30
Wednesday: 08:00-18:30
Thursday: 08:00-18:30
Friday: 08:00-18:30
Saturday: 08:00-18:30
Sunday: Closed

As listed on Google.

From their website

Services listed

House cleaningOffice cleaningPost renovation cleaningSofa and carpet cleaningSpring cleaningMove in/move out cleaningRoutine housekeepingUpholstery cleaning

Operating:since 2009

As published by the business on its own website; not independently verified.

Request a quote

Similar cleaning services nearby

Smart Quay Cleaning Services

2.2(13)✓ Google-verified

Five-star reviews from two years ago praised thorough work and fair pricing, but recent one-star reviews report a stark collapse in service quality and serious breaches of trust. Multiple complaints cite staff theft (some documented on CCTV), management refusal to take responsibility, scheduling disruptions, and poor responsiveness once customers signed longer contracts. The gap between initial trial quality and contracted service troubles customers most. Early clients report staff communicated well and brought their own vacuum and ladder. Newer complaints focus on broken commitments and dismissive handling of serious allegations. The 2.2 rating reflects deep customer dissatisfaction in the past year.

Residential Cleaning

View profile