Staff are consistently friendly and welcoming. Stock spans office, hotel, mosque, and domestic carpet types, plus vinyl and laminate flooring. Limited review depth prevents detailed assessment of cleaning quality or workmanship specifics.
Based on limited recent reviews, so treat this as low-confidence.
One review on file from two years ago rates the work favourably, but evidence is too thin to speak to specific strengths or watch-outs.
Split reviews reflect inconsistent delivery: one customer rated 5 stars, another gave 1-2 stars. Evidence is too limited to draw firm conclusions about reliability or quality.
For years, Big Family Cleaning earned trust for thorough, detail-oriented work that left homes spotless. Staff were punctual, polite, and attentive to overlooked corners and window tracks. Recently, however, service has deteriorated sharply: chronic lateness (averaging 35 minutes, sometimes over an hour), incomplete cleaning that customers must redo, staff resistance to redoing missed sections, and property damage with deflection rather than accountability. One long-term customer after two years stopped using them due to the accumulation. Customer service responses remain corporate and unresponsive to documented problems. The business claims 20+ years in operation and serves the Klang Valley. Newer five-star reviews (recent months) still describe excellent thorough work, suggesting inconsistency across technicians or a recent operational decline affecting some clients. Payment billing disputes and false upcharges have also been reported, compounding trust issues.
Last updated 2026-08-29
