49 low data
Cuci Karpet Kuala Lumpur
3.0(2)
Split reviews reflect inconsistent delivery: one customer rated 5 stars, another gave 1-2 stars. Evidence is too limited to draw firm conclusions about reliability or quality.
Carpet & Upholstery Cleaning
Big Family Cleaning Services
Post-Renovation & Deep CleaningEco-Friendly / Green CleaningCommercial & Office CleaningCarpet & Upholstery CleaningResidential Cleaning
- Services
- Post-Renovation & Deep Cleaning, Eco-Friendly / Green Cleaning, Commercial & Office Cleaning
- Reviews
- 128
What recent reviews say
For years, Big Family Cleaning earned trust for thorough, detail-oriented work that left homes spotless. Staff were punctual, polite, and attentive to overlooked corners and window tracks. Recently, however, service has deteriorated sharply: chronic lateness (averaging 35 minutes, sometimes over an hour), incomplete cleaning that customers must redo, staff resistance to redoing missed sections, and property damage with deflection rather than accountability. One long-term customer after two years stopped using them due to the accumulation. Customer service responses remain corporate and unresponsive to documented problems.
The business claims 20+ years in operation and serves the Klang Valley. Newer five-star reviews (recent months) still describe excellent thorough work, suggesting inconsistency across technicians or a recent operational decline affecting some clients. Payment billing disputes and false upcharges have also been reported, compounding trust issues.
Praised for
- thorough, detail-oriented cleaning
- spotless results on first service
- reliable and punctual staff (historically)
- professional, polite demeanor
Watch-outs
- chronic lateness (35 minutes average, up to 1+ hour)
- quality inconsistency and incomplete work
- staff attitude problems and avoiding requests
- property damage and lack of accountability
- poor customer service and corporate non-response
- false payment claims and billing disputes
thorough-cleaningpunctualfriendly-staffprofessional-staffattention-to-detailpoor-communicationno-showdamaged-itemsmissed-spotscancelled-last-minute
Best for: One-time deep cleans where thorough results matter more than reliability. Consider less ideal for regular weekly services.
Think twice if: Regular weekly cleaning or any service where punctuality is non-negotiable. Recent reliability and accountability issues suggest checking their current team before committing to ongoing arrangements.
Strengths
- Claims 20+ years in operation
- Insured and bonded
- Serves multiple cleaning categories including post-renovation deep cleaning
Worth knowing
- One long-term customer (2 years weekly) discontinued after chronic lateness (0 arrivals on time in last 20 weeks, average 35 minutes late)
- Staff reported hiding in bathrooms to avoid instruction, leaving sessions early, and breaking items then attempting concealment
- Company allegedly made false payment claims and charged deposits without billing disputes being resolved
- Customer service reportedly unresponsive to escalated complaints and ETA text requests
What reviews say by service
- Residential Cleaning
- Thorough and spotless on successful jobs, but recent accounts describe incomplete work, redoing needed, and staff resistance to corrections
- Post-Renovation & Deep Cleaning
- Deep cleans praised for attention to detail, window tracks, and corners when executed well
- Carpet & Upholstery Cleaning
- Offered; no detailed carpet/upholstery feedback in reviews provided
- Commercial & Office Cleaning
- Airbnb unit cleaning reported as reliable and guest-ready when consistent
- Eco-Friendly / Green Cleaning
- No review evidence
How it compares
- Rated 4.3 against a 4.64 average across the 328 carpet & upholstery cleaning businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How we scored this
How We Score Star rating 56
Review volume 92
Review recency 95
Review sentiment 43
Profile completeness 100
Verification 30
Rating breakdown
5
103
4
1
3
0
2
1
1
23
Common questions
- Are they available for one-off deep cleans or only regular services?
- Both; reviews mention move-in/post-renovation deep cleans and weekly recurring services. Their website lists Move-In Move-Out Cleaning and Renovation Cleaning as distinct services.
- What should I expect if I book them for a first-time clean?
- Recent five-star reviews describe very thorough, spotless results with attention to corners and window tracks. However, one long-term customer reported service quality declined over time, so results may vary by technician or period.
- Do they operate in Klang Valley beyond Kuala Lumpur?
- Their website states they serve Kuala Lumpur, KL, Malaysia, and Klang Valley. They are based in Wangsa Maju, Kuala Lumpur.
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Post-Renovation & Deep CleaningResidential CleaningCarpet & Upholstery Cleaning