High-performing cleaners arrive on time and leave homes noticeably fresh, but administrative delays in scheduling confirmations, reminders, and invoicing frustrate customers. Management responsiveness appears to be the weak point against reliable field work.
Based on limited recent reviews, so treat this as low-confidence.
Mr Clean Hock Choon has loyal repeat customers who praise the staff and results, but recent reviewers report lost garments, weeks without contact, and items returned damaged or unclean. A 3.6-star rating masks sharp polarization: 42% five-star but 25% one/two-star. Pricing complaints and quality concerns appear alongside older praise.
All 71 reviews give 5 stars. Zaf and his team consistently deliver post-renovation and deep cleaning with no missed spots, keeping clients informed through before-and-after photos. They bring their own supplies, handle extra requests proactively, and staff like Mia, Ari, and Dedy work fast yet thoroughly, turning dust-filled spaces spotless in hours.
Most customers return repeatedly, praising quick same-day or next-day service and welcoming staff who handle pickups by WhatsApp. One serious complaint emerged: bulk clothing was damaged through shrinkage and left poorly folded after a wash-fold order during a trip. The business cleans carpets, mattresses, and handles laundry with same-day turnaround and card payment available. Prices are described as reasonable, and convenient parking makes drop-off simple. Staff member Nik was named for excellent service.
Last updated 2026-08-29
