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Ezclean Setapak – Professional Dry Cleaning & Laundry

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 219 Google reviews · How we rank ›

4.4(219) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential Cleaning
Ezclean Setapak – Professional Dry Cleaning & Laundry
Location
Danau Kota, Kuala Lumpur
Service
Residential Cleaning
Reviews
219
Best for
Busy professionals seeking convenient laundry pickup and delivery across the Klang Valley.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-29.

What reviewers think

Ezclean's strength lies in its convenient laundry and shoe cleaning service with island-wide pickup and delivery, and many five-star reviews praise patient staff and fresh results. However, significant complaints centre on delays beyond promised timelines, poor proactive communication, inconsistent cleaning quality, and one-star reviews describe shoes left dirty or damaged and staff unavailable during published hours.

Praised for
  • friendly staff
  • thorough cleaning on some items
  • convenient pickup and delivery
Watch-outs
  • slow turnaround time
  • poor communication and missing updates
  • inconsistent cleaning quality
  • staff availability issues
flexible-schedulingresponsive-bookingpoor-communicationmissed-spotsunpleasant-odor-leftdamaged-itemsreliable-staff
Best for: Busy professionals seeking convenient laundry pickup and delivery across the Klang Valley.
Think twice if: Delays beyond quoted timelines and missed updates are common; confirm service completion before paying. One-star reviews report inconsistent cleaning quality and items left damaged.

Strengths

  • Island-wide pickup and delivery service
  • Membership plans with tiered pricing
  • Shoe and bag cleaning specialist
  • Patient, friendly staff

Worth knowing

  • Service delays: multiple customers waited 2-3 weeks for shoe cleaning despite 1-week promises
  • Communication gaps: staff do not proactively update customers; follow-up required
  • Quality variance: some customers report shoes left dirty or stained; others praise thorough results
  • Staff scheduling: customer reported store appeared unstaffed during published hours (2:45-4 pm)
  • Express service listed in catalog but unavailable according to one reviewer

What reviews say by service

Residential Cleaning
Mixed: many praise convenience and results; repeated complaints of delays, poor updates, and inconsistent cleaning quality on shoes and clothes.

How it compares

  • Rated 4.4 against a 4.51 average across the 619 residential cleaning businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 61
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
181
4
6
3
2
2
2
1
28

Questions people ask

Do you offer pickup and delivery?
Yes. Their website lists island-wide pickup and delivery covering Klang Valley from their Danau Kota location.
What is the typical turnaround time?
Their website or staff quote 5–7 days or one week. However, multiple recent reviews report waiting 2–3 weeks despite these promises; they recommend confirming directly before placing an order.
Do you have membership plans?
Yes. Their website lists Silver (RM 200), Gold (RM 500), Diamond (RM 1000), and Platinum (RM 2000) memberships, plus a 50% first-time order discount.

Similar cleaning services nearby

EzClean+ Home Cleaning
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EzClean+ Home Cleaning

5.0(3)✓ Google-verified

All three reviewers gave five stars. They consistently praised the team for thorough work, speed, and reasonable rates. Booking and communication were smooth; one customer noted laundry completion and a checklist approach as key strengths.

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Kedai Dobi Serra Launderette Danau Kota, Setapak KL
67

Kedai Dobi Serra Launderette Danau Kota, Setapak KL

4.1(26)✓ Google-verified

Most visits result in satisfaction with clean laundry and fair pricing, but a notable minority report damaged items not flagged before collection or prices that don't match the advertised list. Leather bag restoration has impressed recent customers; self-service machines are well-kept. Staff responsiveness varies, and complaints about attitude and transparency are worth noting before you go.

Carpet & Upholstery CleaningResidential Cleaning

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Last updated 2026-09-20