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Diana The Cleaning Fairy

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 25 Google reviews · How we rank ›

4.8(25) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Commercial & Office CleaningCarpet & Upholstery CleaningResidential CleaningPost-Renovation & Deep Cleaning
Diana The Cleaning Fairy
Services
Commercial & Office Cleaning, Carpet & Upholstery Cleaning, Residential Cleaning
Reviews
25

What recent reviews say

Punctual arrival, professional work, and thorough results consistently earn praise in reviews. Staff are recognized for efficiency, attention to detail, and friendly demeanor. Multiple customers report returning for repeat services. The team has successfully removed stubborn stains and paint marks thought impossible to clean.

Deep cleaning and post-renovation jobs draw particular praise. Amira leads a team known for efficiently handling large projects. However, one serious complaint cited incomplete work, scope creep in staffing, and poor customer recovery after fixture damage occurred. Service areas span Kuala Lumpur and Selangor.

Praised for
  • Punctual, on-time arrivals
  • Thorough, detail-oriented work
  • Friendly, professional staff
  • Efficiently removes stubborn stains
Watch-outs
  • Fixture damage without accountability
  • Incomplete work despite scope agreement
  • Scope creep in staffing and hours
  • Poor communication and blame-shifting
punctualthorough-cleaningprofessional-stafffriendly-staffattention-to-detailreliable-staffdamaged-itemsmissed-spotsresponsive-booking
Best for: Homeowners wanting punctual, thorough cleaning for regular or post-renovation jobs
Think twice if: You have expensive fixtures at risk or worry about scope creep, per one serious complaint

Strengths

  • Punctual and thorough
  • Post-renovation cleaning expertise
  • Removes stubborn stains and marks
  • Strong repeat customer base

Worth knowing

  • Amira appears as team lead in multiple reviews
  • Mattress and upholstery cleaning among core services
  • Removes stubborn paint marks and old stains

What reviews say by service

Residential Cleaning
Strong track record with repeat customers, praised for efficiency and detail
Post-Renovation & Deep Cleaning
Generally praised for thoroughness, though one customer reported incomplete work and damage
Carpet & Upholstery Cleaning
Mattress cleaning specifically praised for detail and professionalism

How it compares

  • Rated 4.8 against a 4.49 average across the 275 commercial & office cleaning businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

How We Score
Star rating 77
Review volume 61
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
24
4
0
3
0
2
0
1
1

Common questions

What areas do you service?
Kuala Lumpur, Selangor, and surrounding areas, per their website. Base location is Shah Alam.
What does deep cleaning cost?
From RM 380 to RM 1030 depending on area size and hours, per published pricing on their website.
Can you remove stubborn stains?
Yes, reviewers report successful removal of old stains and paint marks previously thought impossible to clean.

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Last updated 2026-08-29