Ultra Cleaning Petaling Jaya
Strong five-star reviews highlight punctual teams who clean thoroughly and address customer concerns on the spot. Jack's and Aaron's crews earn consistent praise for detail work and willingness to stay late. However, a cluster of one-star reviews reveals communication breakdowns (staff member Kelvin unresponsive on quotes), worker misconduct (using items without permission, leaving early without handover), and pricing friction when results fall short of promises. The business excels at large post-renovation jobs with dedicated crews, backed by video updates. Weaknesses centre on inconsistent follow-up during the booking phase and occasional mismatches between quoted service levels and actual delivery. Supervision gaps and worker training appear to vary significantly by team.
