61 low data
Smile Cleaning Service
5.0(2)✓ Google-verified
Both reviewers came back multiple times and were very satisfied. One is already on their fifth visit, suggesting consistent, dependable work.
Residential Cleaning
Cleaning services清洁女佣
Residential Cleaning
- Service
- Residential Cleaning
- Reviews
- 8
What recent reviews say
Split reviews: five-star clients praise punctuality, fair rates, and responsive ownership; one-star complaints centre on incomplete cleaning, untrained staff, and equipment too basic for post-renovation jobs. The business attracts repeat customers at lower price points but struggles with consistency and deeper cleans.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- fair pricing
- punctual arrival
- polite staff
- responsive owner
Watch-outs
- incomplete work
- careless execution
- poor training
- equipment inadequate for post-renovation
- maid safety lapses
punctualfair-pricingmissed-spotspoor-communicationfriendly-staff
Best for: Budget-conscious households seeking routine residential cleaning with flexible scheduling.
Think twice if: Avoid for deep or post-renovation cleans; training gaps and incomplete work reported. Safety concerns (doors left open, mop cross-contamination).
Strengths
- competitive hourly rates
- punctual dispatch
- owner-responsive to custom requests
Worth knowing
- Owner personally involved in job planning and completion
- Staff use strong chlorine (damaged customer plumbing reported)
- Post-renovation pricing: RM345 for 4 hours on 1000 sqft condo
- Equipment same as general cleaning despite post-renovation labelling
- One reported incident of maid leaving main entrance unsecured
What reviews say by service
- Residential Cleaning
- Praised for fair pricing and punctuality in routine cleans; criticised for incomplete work and missed areas in deeper jobs.
- Post-Renovation & Deep Cleaning
- Frequent complaint: equipment and approach inadequate for true post-renovation standards; customers report undone work and need to hire second cleaner.
How it compares
- Rated 3.1 against a 4.49 average across the 610 residential cleaning businesses listed here.
- Has more Google reviews than 62% of the businesses in this directory.
How we scored this
How We Score Star rating 45
Review volume 41
Review recency 87
Review sentiment 48
Profile completeness 75
Verification 30
Rating breakdown
5
4
4
0
3
0
2
1
1
3
Common questions
- Do they work 7 days a week?
- Yes, they publish opening hours for 7 days.
- What does post-renovation cleaning cost?
- RM345 for 4 hours on a 1000 sqft condo, though customers report this may not include true deep cleaning.
- How early do they usually arrive?
- One customer reported they arrived 15 minutes early, though punctuality varies by review.
Similar cleaning services nearby
RG
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When cleaners arrive, they work thoroughly and treat customers well. But recent reviews show repeated no-shows, missed appointments with poor communication, and staff not responding to messages for hours. The gap between their best and worst days is stark.
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Maid A Minit
5.0(7)✓ Google-verified
Both reviewers praised the work quality and professionalism, with one highlighting the personal touch in customer care. Evidence is limited to two reviews from six years ago.
Residential Cleaning