Cleaning Service Guide
Menu

Casabella Cleaning Services 钟点女佣

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 121 Google reviews · How we rank ›

4.4(121) 73 composite score See reviews on Google ✓ Google-verified
Post-Renovation & Deep CleaningEco-Friendly / Green CleaningCommercial & Office CleaningResidential Cleaning
Casabella Cleaning Services 钟点女佣
Services
Post-Renovation & Deep Cleaning, Eco-Friendly / Green Cleaning, Commercial & Office Cleaning
Reviews
121

What recent reviews say

Most five-star reviews praise named cleaners like Marina, Suci, and Indah for thorough work and quick booking, but recent one-star complaints expose consistency gaps. Clients reported wrong cleaning chemicals used on furniture, dirty water reused, and missed areas requiring direct supervision, with the business citing customer preference communication rather than owning process failures.

The business covers basic home cleaning, office and move-in services across Petaling Jaya and Segambut suburbs. Their strength lies in building loyalty with particular cleaners; their weakness is unpredictable quality when assignments change or training lapses occur.

Praised for
  • reliable named staff (Marina, Suci, Rina, Indah, Caca, Tina)
  • thorough cleaning and attention to detail
  • quick booking and responsive admin
  • hardworking and friendly service
Watch-outs
  • inconsistent quality between cleaners
  • poor product knowledge (wrong detergents used)
  • missed spots and incomplete tasks
  • lack of supervision and guidance
reliable-staffthorough-cleaningresponsive-bookingattention-to-detailfriendly-staffmissed-spotspoor-communication
Best for: Customers in Petaling Jaya suburbs wanting consistent service from reliable named cleaners.
Think twice if: Consistency varies between cleaners; quality depends heavily on staff assignment and clear briefing. Recent complaints included wrong chemicals and incomplete work.

Strengths

  • established cleaner relationships (Marina, Suci, Indah, Rina named repeatedly)
  • fast admin response and easy booking
  • covers multiple suburbs from one location

Worth knowing

  • Named cleaners praised repeatedly: Marina, Suci, Indah, Rina, Caca, Tina, Aisyah, Kakak, Cik Dia, Maye
  • Recent complaints: cleaner distracted on video call during work, flooring detergent used on furniture, dirty water reused across surfaces, customer blamed for not dictating cleaner basics
  • Admin noted for quick response and easy appointment scheduling

What reviews say by service

Residential Cleaning
Most five-star feedback on thorough work, but recent reports of missed spots, wrong chemicals on furniture, and dirty water reused; quality inconsistent between cleaners.
Eco-Friendly / Green Cleaning
No review text directly evidences eco-friendly or green practices despite website category listing.

How it compares

  • Rated 4.4 against a 4.49 average across the 610 residential cleaning businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score
Star rating 61
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
97
4
4
3
1
2
4
1
15

Common questions

Can I request a specific cleaner?
Yes. Reviews name preferred cleaners (Marina, Suci, Indah, Rina, Caca, Tina), and several mention re-booking with them or their regular assignments.
How fast do they respond to booking requests?
Multiple reviews praise quick admin response and fast appointment arrangements, including same-season availability (e.g., CNY bookings noted as promptly scheduled).

Similar cleaning services nearby

JJ ONE CLEANING SERVICES
59 low data

JJ ONE CLEANING SERVICES

3.8(6)✓ Google-verified

Two recent one-star reviews cite dirt left on floors and missed spots, contrasting sharply with older praise for speed and focus. Consistency concerns emerge: a post-reno job was treated as standard cleaning, with obvious areas like windows and doors left unfinished.

Commercial & Office CleaningCarpet & Upholstery CleaningResidential Cleaning
Alphakleen Professional Sofa & Carpet Upholstery Cleaning
93

Alphakleen Professional Sofa & Carpet Upholstery Cleaning

4.9(548)✓ Google-verifiedPublishes prices

Reviewers consistently report arriving crews who finish on schedule, remove stubborn stains thoroughly, and leave spaces spotless without making a mess. Staff are described as friendly and professional. The business handles sofa, mattress, curtain, and post-renovation cleaning, with pricing noted as reasonable or competitive against other quotes. One reviewer flagged a slightly high price point but saw no issue with output. Another post-renovation job for a clinic cleared cement dust and sanitized surfaces on time. Across 548 reviews, the 4.9 rating reflects overwhelmingly positive experience.

Post-Renovation & Deep CleaningCarpet & Upholstery CleaningResidential Cleaning

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-29