Most recent bookings arrive on time with their own supplies and get reliable weekly or one-time cleans. Reviewers praise cleaners like Rina, Ika, and Selvia for attention to detail and care with delicate items. However, older complaints flagged slow management responses after damage, late arrivals on confirmed bookings, deep cleans done poorly with minimal equipment and training, and a serious payment processing incident. Their strongest reviews span three years of satisfied regulars; worst issues cluster around 1-2 years ago.
Recent shift: Positive reviews dominate the past 3-6 months (punctual, detail-focused staff); serious complaints (no-show, poor deep cleans, payment fraud concerns) date back 1-3 years, suggesting some operational improvements, though responsiveness issues remain flagged in recent feedback.
Most customers report reliable, detail-focused cleaning and punctual arrival, with staff who work independently and cleanly finish the job. However, one serious theft allegation involving a diamond ring raises trust concerns; the business's response focused on locating the item rather than apologising or taking accountability for what happened during service.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-29
