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Ultra Cleaning Kepong

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 198 Google reviews · How we rank ›

4.6(198) 83 composite score See reviews on Google ✓ Google-verified
Post-Renovation & Deep CleaningEco-Friendly / Green CleaningResidential CleaningCommercial & Office CleaningCarpet & Upholstery Cleaning
Ultra Cleaning Kepong
Services
Post-Renovation & Deep Cleaning, Eco-Friendly / Green Cleaning, Residential Cleaning
Reviews
198

What recent reviews say

Most clients return month after month, praising staff like Intan, Jane, and Aisha for finishing tasks quickly and following detailed instructions without complaint. The 3-person, 4-hour deep-clean model draws strong praise for reaching dusty AC units and neglected corners. One unhappy customer cited staff misconduct caught on CCTV and felt the manager's offer to rebook for extra cost was dismissive rather than restorative.

Booking via WhatsApp is simple, but message replies lag during busy periods. Prices run above market average, though most long-term clients see the thoroughness as worth it. Part-time maid packages, steam cleaning of sofas and carpets, and post-renovation work all appear regularly in positive feedback.

Praised for
  • punctual and professional teams
  • quick response to instructions
  • attention to hard-to-reach areas
  • convenient booking process
  • reliable long-term service
Watch-outs
  • staff taking excessive breaks or disinterest
  • windows and kitchen left dirty after service
  • two-hour slots felt rushed for large jobs
  • slow response times on messages
punctualthorough-cleaningreliable-staffresponsive-bookingprofessional-stafffriendly-staffattention-to-detailtrustworthy
Best for: Homeowners wanting thoroughness and reliability over budget, especially those already spending on premium part-time maids.
Think twice if: Staff misconduct has occurred and manager escalation may prioritize upselling rebooking over resolution.

Strengths

  • 3-person teams for comprehensive 4-hour deep cleans
  • WhatsApp booking without call hassle
  • consistent long-term client retention
  • staff named in reviews and trusted by customers

Worth knowing

  • Technicians named by reviewers: Intan, Heny, Nela, Dom, Nurasiah, Aisha, Jane (manager)
  • 4-hour, 3-person service model praised for tackling AC units and years-old dust buildup
  • Part-time maid services retained by same clients for 1-3 years
  • Warranty coverage mentioned; staff return to fix issues within coverage period
  • WhatsApp booking accepted; replies can lag during peak times

What reviews say by service

Residential Cleaning
Clients return for routine monthly house cleaning; staff follow instructions and tackle neglected areas like AC units and dust buildup.
Post-Renovation & Deep Cleaning
4-hour, 3-person teams praised for thorough cleanup; one 4-hour session resolved years of accumulated dust.
Carpet & Upholstery Cleaning
Steam cleaning of sofas and carpets consistently praised alongside maid and pest services as part of bundled packages.

How it compares

  • Rated 4.6 against a 4.49 average across the 610 residential cleaning businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Score
Star rating 73
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
167
4
10
3
7
2
3
1
11

Common questions

How do I book a cleaning?
WhatsApp message the business to request a date and time. Booking is described as simple and efficient, though replies may lag during busy periods.
What does a 4-hour team session include?
A 3-person crew handles deep cleaning of all rooms, bathrooms, and hard-to-reach areas like AC units. One reviewer noted the crew cleared dust and residue buildup accumulated over years.
Do they offer recurring maid services?
Yes. Clients book hourly part-time maid packages; reviewers report keeping the same staff member for 1-3 years through repeat bookings.
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Last updated 2026-08-29