All seven reviews are five-star. Customers praise quick replies, on-time arrivals, and stain removal that delivers visible results. Kevin is named as a repeat-service technician. One customer was so impressed by the before-and-after that they booked additional sofas on the spot.
Most clients report on-time, polished work and responsive managers, but serious dissatisfaction centers on untrained replacements causing property damage and poor dispute resolution. Review evidence is limited to six accounts.
Most clients praise ASM for speed and thoroughness, completing jobs quickly while paying attention to detail. The team responds promptly to requests and works flexibly to meet what customers need, with reasonable pricing noted by several reviewers.
Quality hinges on who shows up. Early clients and long-term users praise polite, efficient cleaners who finish thoroughly. Later reviews reveal a steep decline: repeated no-shows or late arrivals, incomplete work, cleaners ignoring briefings, and customers reporting missing items (ring, brush) with no real investigation. Staff attitude ranges from thoughtful to dismissive when time runs short or extra work is asked. The 3.5-star spread (58% five-star, 36% one-two-star) reflects this stark divide.
Last updated 2026-08-29
