Micasa's best work earns five-star praise for punctuality, detail, and thoroughness. Named staff like Fiya and Muhammad receive standout reviews for professionalism and effort. However, no-shows and last-minute cancellations recur in recent complaints, creating frustration for customers who confirmed bookings.
Deep cleaning packages disappoint reviewers who describe incomplete work-missed cabinets, wardrobes, unfinished post-renovation touch-ups. Staff turnover and new cleaners without proper training are cited as quality drops. Payment demands before service and upfront deposit pressure (RM400–RM600) feature in complaints, alongside damage incidents left unaddressed.
Recent shift: Negative reviews concentrated in early 2026 (Jan–April); recent bookings show improved punctuality and execution.
Most customers report efficient, friendly service at reasonable rates. One early review flagged an incomplete job on a tight schedule, but the overwhelming majority describe satisfied, repeat-worthy experiences across residential homes.
All five reviews award five stars, praising thorough work, efficient staff, and quick WhatsApp responses. Evidence is limited.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-29
