44 low data
Grab Maid Services
3.0(3)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Cleaning
Mesra Cleaning Services
Residential CleaningCommercial & Office CleaningEco-Friendly / Green CleaningPost-Renovation & Deep Cleaning
- Services
- Residential Cleaning, Commercial & Office Cleaning, Eco-Friendly / Green Cleaning
- Reviews
- 132
What recent reviews say
People consistently hire Mesra again because the team shows up on time, cleaners are polite, and prices stay competitive. The catch: quality depends heavily on which cleaner arrives. Some excel at detail work, especially named staff like Monica, Ida, and Fitri; others rush through bookings and leave gaps like under-furniture areas uncleaned. Communication breaks down when customers raise concerns after the job, with management either not responding or dismissing feedback rather than fixing it.
Deep cleaning versus basic cleaning are genuinely different services with different paces. Reviewers who matched their booking type to what they needed (festival prep, move-in readiness) felt satisfied. Those who expected "deep" work within rushed time slots felt shortchanged. Early arrivals and early finishes suggest overbooking or task underestimation rather than efficiency gains.
Praised for
- punctual and reliable staff
- thorough deep cleaning when clearly booked
- friendly and courteous cleaners
- responsive booking and communication
- good value for money
Watch-outs
- inconsistent quality between cleaners
- rushes through jobs or finishes early without extra detail
- poor follow-up on customer feedback and complaints
- confusion about service tier pricing and expectations
punctualthorough-cleaningreliable-stafffair-pricingfriendly-staffresponsive-bookingprofessional-staffattention-to-detailpoor-communication
Best for: Homeowners preparing for festivals or move-in/move-out who can brief cleaners clearly and book the right service tier.
Think twice if: Quality varies by cleaner assigned. If you need consistent deep detail work, confirm which staff member is booked or supervise the job yourself.
Strengths
- Named, well-trained cleaners with strong individual track records
- Same-day or short-notice booking available
- Clear pricing tiers for basic versus deep work
- Willingness to help with organizing and furniture assistance
Worth knowing
- Named staff praised: Monica, Ida, Fitri
- Toilet and sanitary work consistently praised
- Team offers help organizing pantry, fridge, boxes, and belongings
- Early arrivals reported; some finish well before the booked time
- Incident: clogged toilet from cat litter disposal; management did not follow up on promised cleanup
What reviews say by service
- Residential Cleaning
- Praised for punctuality and friendliness; inconsistent quality between cleaners and sometimes rushed pace.
- Post-Renovation & Deep Cleaning
- Delivers strong results when enough time and the right team assigned; some reviewers felt work was only basic-level despite deep-clean booking.
- Commercial & Office Cleaning
- Limited review evidence; only mentioned in business website, not detailed in reviews.
- Eco-Friendly / Green Cleaning
- No review evidence of eco-specific practices or products.
How it compares
- Rated 4.8 against a 4.49 average across the 610 residential cleaning businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How we scored this
How We Score Star rating 84
Review volume 92
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
118
4
8
3
2
2
0
1
4
Common questions
- Can I book a cleaner at short notice?
- Yes. One reviewer got a reliable cleaner for their parents at very short notice, and another noted arrival as early as 11:30am for a noon booking.
- Do you have named cleaners I can request again?
- Yes. Reviewers named Monica, Ida, and Fitri as reliable and detailed. You can ask to re-book the same cleaner for consistency.
- What is the difference between Basic and Deep Cleaning?
- Basic is surface-level routine cleaning; Deep Cleaning reaches crevices, under furniture, and corners. Reviewers note prices differ accordingly, and rush jobs limit depth even if labelled 'deep.'
Similar cleaning services nearby
42 low data
Deluxe Cleaning Sdn. Bhd.
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Review evidence is limited and dated (4-5 years old). Two reviews mention slow service, order errors, and cleanliness concerns, though neither clearly describes a cleaning job performed by this business. The low rating and split between five-star and one/two-star reviews suggest inconsistent experiences, but the available text does not provide enough detail to ground specific service assessments.
Residential CleaningCommercial & Office CleaningPost-Renovation & Deep Cleaning
21 low data
Radincare (M) Sdn Bhd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Cleaning