Most bookings run smoothly, with skilled cleaners like Emma, Usman, and Zulfadli delivering thorough work on time and at fair rates. The app is straightforward and staff communicate well during jobs. However, repeat customers report last-minute cancellations with only refunds offered, and recent office cleaning disputes exposed confusion over service scope: cleaners departed early, citing different office rates that were never disclosed upfront, and management responses to complaints were dismissive rather than apologetic.
Service quality hinges on your cleaner's experience and the booking clarity. Residential jobs with named crews tend to impress, but office bookings have stumbled when scope or staffing expectations misaligned. The business has over 860 reviews, so most transactions succeed, but a small fraction encounter frustration during or after disputes.
SAA Pro delivers reliable results for office and industrial cleaning, earning consistent praise for professionalism and responsiveness. Recent post-renovation work fell short, with incomplete interior cleaning and poor communication via WhatsApp, suggesting inconsistency in execution across service types.
Both reviews praise Oppa for arriving on time, completing work as promised, and delivering clean results on mattresses and sofas. Pricing is noted as affordable with discounts available.
Service quality is reliably high, with every review praising speed, detail, and the named staff who arrive punctually and work with independence. Cleaners like Dina, Tini, Intan, and Aisya earn repeat bookings. The booking process is quick even at short notice or odd hours, and the team communicates clearly before and during the job. Deep cleaning and move-in/out packages are well-regarded; one reviewer hired staff for 8 hours and noted spotless floors and windows. The business lists services from basic housekeeping to elderly care and errands on their website. All 25 reviews rate five or four stars, with only one four-star.
Last updated 2026-08-29
