24 low data
Ann Shine Services
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Cleaning
Luxe Union Puchong HQ
Residential Cleaning
- Location
- Bandar Puteri Puchong, Puchong
- Service
- Residential Cleaning
- Reviews
- 205
- Best for
- customers needing professional luxury bag and shoe cleaning with collection service
Business data from Google Business Profile, checked 2026-09-20.
What reviewers think
Most customers find their handbags and shoes restored to near-new condition, with staff delivering fast service and regular updates throughout. Staff earn consistent praise for professionalism and friendliness. However, a small number of customers report fabric damage or hardware replacement that was either not disclosed upfront or blamed on causes outside the service itself, with communication breaking down when issues arose.
The business specialises in bag spa treatments, UV disinfection, and footwear cleaning. Services include stain removal, odour neutralisation, colour correction, and custom leather work. Luxe Union collects from customers' homes, even internationally. Pricing sits at mid-to-premium rates, and most reviewers consider the work value for money despite occasional grievances over damage disputes.
Praised for
- thorough cleaning and restoration
- friendly and professional staff
- fast turnaround and updates
- bags and shoes look brand new
- value for money
Watch-outs
- fabric damage during cleaning not disclosed
- missing or replaced original hardware without consent
- poor communication and unresponsive to complaints
- damage blamed on natural causes rather than service error
thorough-cleaningfriendly-staffprofessional-staffreliable-staffpunctualresponsive-bookingdamaged-itemsattention-to-detail
Best for: customers needing professional luxury bag and shoe cleaning with collection service
Think twice if: damage during cleaning has been disputed; request upfront communication if original hardware or fabric condition is critical
Strengths
- fast collection and turnaround service
- UV disinfection for mold and odour treatment
- staff provide regular service updates
- handles international pickups
Worth knowing
- Ms Wong noted for patient, professional customer service
- BagSpa service includes deep cleaning, UV disinfection, and odour neutralisation
- offers collection and delivery for homes and overseas addresses
- custom leather customisation and remade bags mentioned (20-year-old bag remake referenced)
What reviews say by service
- Residential Cleaning
- Bag and shoe cleaning returns items looking brand new; most customers report excellent value, though two report fabric damage that was either unaddressed or dismissed as non-service-related.
How it compares
- Rated 4.8 against a 4.51 average across the 619 residential cleaning businesses listed here.
- Has more Google reviews than 97% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 85
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
192
4
5
3
1
2
0
1
7
Questions people ask
- Do you collect bags and shoes from my home?
- Yes. Customers contact the business to arrange collection, even from overseas addresses. One customer arranged pickup while holidaying in Las Vegas.
- What does the BagSpa service include?
- Deep cleaning, UV disinfection, and odour neutralisation, completed within roughly one week for most items.
- Are staff available to explain work and costs upfront?
- Yes. Ms Wong is noted for patient explanation of styles and work involved; the business advises contacting them with photos or details of items before service.
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