24 low data
Amira cleaning specialist
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Cleaning
Lavo Cleaning Services Kuala Lumpur
Commercial & Office CleaningPost-Renovation & Deep CleaningEco-Friendly / Green CleaningResidential Cleaning
- Services
- Commercial & Office Cleaning, Post-Renovation & Deep Cleaning, Eco-Friendly / Green Cleaning
- Reviews
- 174
What recent reviews say
Most customers report efficient, on-time cleaning with staff who are polite and careful with belongings. Repeat clients praise reliability and attention to detail across yearly bookings.
However, one-star reviews flag incomplete work, staff substitutions without notice, and poor responses to complaints. A few customers paid for RM100-RM300 services that left them disappointed or cleaning again themselves. The tension between consistently praised visits and occasional serious lapses suggests quality depends heavily on which cleaner arrives.
Praised for
- punctual arrival
- thorough and efficient work
- staff are polite and professional
- strong after-sales service
- trustworthy with personal items
Watch-outs
- missed cleaning spots and incomplete work
- staff sent without notice or wrong cleaner assigned
- poor communication and responsiveness
- inconsistent quality between visits
- no compensation offered for service failures
punctualthorough-cleaningprofessional-stafffriendly-staffattention-to-detailtrustworthymissed-spotspoor-communicationreliable-staff
Best for: Homeowners seeking reliable recurring cleaning and households with valuables scattered around.
Think twice if: Last-minute bookings or first-time use without detailed inspection; quality varies by assigned staff, and complaints about missed spots and poor communication have gone uncompensated.
Strengths
- on-time arrival praised by most
- staff noted as careful with personal belongings
- repeat customers trust them for annual deep cleans
- responsive service when contacted
Worth knowing
- Repeat customer used service for four years; valuables (cash, gold chains, rings, earrings) always returned and neatly arranged.
- One cleaner with only two months experience was assigned without notice; customer paid RM100 for unsatisfactory service.
- Another customer paid RM300 and was assigned a staff member who was unwell and coughing; cleaner also broke mop pail and dustbin.
- A customer had to request extra hour to revise work but was refused compensation; manager cited cleaner's experience despite cleaner admitting to only two months in role.
- Long-time client reports staff changes do not affect quality; all cleaners described as efficient with similar positive results.
- Advance payment made with follow-up texts unanswered; refund issued only after Google review left.
What reviews say by service
- Residential Cleaning
- Mostly praised for thoroughness and politeness; one-star reviews cite missed floors, missed spots, and unsatisfactory condition left behind.
- Post-Renovation & Deep Cleaning
- Not directly mentioned in review text.
- Commercial & Office Cleaning
- Not directly mentioned in review text.
- Eco-Friendly / Green Cleaning
- Not directly mentioned in review text.
How it compares
- Rated 4.6 against a 4.49 average across the 610 residential cleaning businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How we scored this
How We Score Star rating 73
Review volume 97
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Rating breakdown
5
154
4
3
3
3
2
0
1
14
Common questions
- Do they clean on weekends?
- Yes; their website lists 7 days of opening hours, indicating seven-day operation.
- What if the cleaner sends someone different than I requested?
- Customers report that staff substitutions happen without advance notice. One review states the assigned cleaner was swapped for another without notification; complaint handling was described as poor with no compensation offered.
- Are my valuables safe during cleaning?
- Yes; a four-year customer reports personal items (cash, gold jewellery) left scattered are always returned neatly arranged. No theft reported across all reviews.
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