How do I book and communicate with KLEANER?

Booking is straightforward via their system. They use WhatsApp to confirm details with you the day before, ask what you need cleaned, and handle schedule changes without hassle.

Can I request a specific cleaner?

Yes. Reviewers name their preferred cleaners (Sagitha, Putri, Kiki, Murni, Ida, and others) by name and report being booked with them again, suggesting the team accommodates crew requests.

How long do deep cleans typically take?

Reviewers describe 4-hour deep cleans as standard, with teams working continuously without breaks through the agreed time.

KLEANER Cleaning Services

Updated 2026-08-29 · 8,889 reviewed · 979 listed · Scored from 96 Google reviews · How we rank ›

4.8(96) 80 composite score See reviews on Google ✓ Google-verified

Residential CleaningPost-Renovation & Deep Cleaning

Services: Residential Cleaning, Post-Renovation & Deep Cleaning
Reviews: 96

What recent reviews say

Most visits result in spotless homes and genuinely pleasant interactions. Teams like Sagitha, Kiki, Murni, Julia, and Ayu earn repeat bookings by showing up on time, working without breaks, and asking what matters most before they start. One reviewer hit poor service and rude staff, but the weight of evidence points to a business that handles post-renovation dust, deep cleans after long vacancy, and routine home care with equal professionalism.

The standout detail is how staff are named in praise: reviewers remember and request them by first name, which suggests stable crews and real personal connection. Booking is simple (WhatsApp system noted), scheduling changes are accommodated, and manager Panamis gets credit for coordination. Quality consistency is the main pitch here.

Praised for

punctual and reliable staff
thorough cleaning attention to detail
friendly and professional demeanor
flexible booking and responsive communication

Watch-outs

poor cleaning quality in isolated cases
unresponsive customer service in one instance

punctualthorough-cleaningreliable-staffprofessional-staffresponsive-bookingfriendly-staffflexible-schedulingattention-to-detailtrustworthy

Best for: homeowners moving in or needing deep refresh after vacancy or renovation

Think twice if: one complaint of poor cleaning and rude customer service surfaces, though rare among 96 reviews

Strengths

named, skilled cleaners reviewers request by name
pre-service consultation via WhatsApp
punctual, fast teams who work straight through
handles post-renovation dust and vacant-home cleaning

Worth knowing

Named cleaners: Sagitha, Putri, Riska, Kiki, Murni, Ida, Meti, Junai, Ayu, Julia, Wanti, Lisna, Puteri. Manager Panamis handles scheduling. WhatsApp messaging system for bookings and pre-service coordination. Standard service blocks noted: 4-hour deep cleans.

What reviews say by service

Residential Cleaning: staff clean every corner without reminding, handle sofa and curtain work, solve odours from vacancy
Post-Renovation & Deep Cleaning: teams remove dust and stains from corners, efficient at full-house post-renovation refresh

How it compares

Rated 4.8 against a 4.49 average across the 610 residential cleaning businesses listed here.
Has more Google reviews than 92% of the businesses in this directory.

How we scored this

How We Score

Star rating 83

Review volume 86

Review recency 100

Review sentiment 68

Profile completeness 75

Verification 30

Rating breakdown

Common questions

How do I book and communicate with KLEANER?: Booking is straightforward via their system. They use WhatsApp to confirm details with you the day before, ask what you need cleaned, and handle schedule changes without hassle.
Can I request a specific cleaner?: Yes. Reviewers name their preferred cleaners (Sagitha, Putri, Kiki, Murni, Ida, and others) by name and report being booked with them again, suggesting the team accommodates crew requests.
How long do deep cleans typically take?: Reviewers describe 4-hour deep cleans as standard, with teams working continuously without breaks through the agreed time.