Can Jenn's Maid handle last-minute or same-day bookings?

Yes. A wedding venue booking placed Friday afternoon was accommodated for the same evening, though availability depends on current capacity.

Do they send the same cleaner each time for regular bookings?

Typically yes. Reviewers report consistent pairing on regular weekly schedules, usually with an experienced lead cleaner.

What happens if cleaners need to cancel?

Cancellations have occurred with short notice (sometimes same-day morning). One reviewer noted the office informally updated delays fewer than 5 times over 2+ years of service.

Jenn's Maid

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 69 Google reviews · How we rank ›

3.2(69) 52 composite score See reviews on Google ✓ Google-verified

Post-Renovation & Deep CleaningResidential Cleaning

Location: Taman Bukit Emas, Petaling Jaya
Services: Post-Renovation & Deep Cleaning, Residential Cleaning
Reviews: 69
Ranking: #209 in Post-Renovation & Deep Cleaning
Best for: Homeowners seeking regular weekly cleaning with established long-term relationships and minimal supervision requirements.

Business data from Google Business Profile, checked 2026-09-20.

What reviewers think

Half of reviewers describe years of reliable service with teams like Winarti and Aulia who clean thoroughly and work without supervision. The other half report last-minute cancellations without notice, missed cleaning spots, and instances of items damaged or left unsecured. Even satisfied long-term customers note the company sometimes handles payments and scheduling inconsistently.

Praised for

responsive booking and accommodation
thorough cleaning and attention to detail
reliable long-term staff relationships
friendly and efficient teams

Watch-outs

cancellations and no-shows
poor communication and lack of notification
inconsistent quality and missed spots
damage to customer items

thorough-cleaningreliable-stafffriendly-staffprofessional-staffresponsive-bookingcancelled-last-minuteno-showmissed-spotsdamaged-itemspoor-communication

Best for: Homeowners seeking regular weekly cleaning with established long-term relationships and minimal supervision requirements.

Think twice if: Those sensitive to schedule reliability should note frequent cancellations and last-minute reschedules reported, even by long-term customers.

Strengths

same cleaner consistency on regular bookings
emergency same-day availability when possible
experienced teams paired with supervisors

Worth knowing

Named cleaners Winarti and Aulia praised for efficiency and detail
Supervisor Zela noted for responsiveness
Daya handles last-minute emergency booking coordination
Offered emergency 3-hour same-day slot for wedding venue cleaning
One customer reported cleaner left cat door unsecured, pet went missing
One customer reported damage not disclosed by cleaners
Payment disputes on record (RM120 outstanding mentioned)

What reviews say by service

Residential Cleaning: Consistent weekly cleaners earn praise for thoroughness; last-minute cancellations and missed spots damage reliability for others.
Post-Renovation & Deep Cleaning: Emergency weekend deep clean for venue executed well under water shortage constraint; limited independent evidence of routine post-renovation work.

How it compares

Rated 3.2 against a 4.56 average across the 246 post-renovation & deep cleaning businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 4

Review volume 80

Review recency 95

Review sentiment 48

Profile completeness 75

Verification 0

Rating breakdown

Questions people ask

Can Jenn's Maid handle last-minute or same-day bookings?: Yes. A wedding venue booking placed Friday afternoon was accommodated for the same evening, though availability depends on current capacity.
Do they send the same cleaner each time for regular bookings?: Typically yes. Reviewers report consistent pairing on regular weekly schedules, usually with an experienced lead cleaner.
What happens if cleaners need to cancel?: Cancellations have occurred with short notice (sometimes same-day morning). One reviewer noted the office informally updated delays fewer than 5 times over 2+ years of service.