21 low data
karpet Pro
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Carpet & Upholstery CleaningResidential Cleaning
Chem-Dry (M) Sdn Bhd
Commercial & Office CleaningCarpet & Upholstery CleaningResidential CleaningPost-Renovation & Deep Cleaning
- Location
- Taman Midah, Kuala Lumpur
- Services
- Commercial & Office Cleaning, Carpet & Upholstery Cleaning, Residential Cleaning
- Reviews
- 140
- Best for
- households and offices needing carpet and upholstery cleaning with pet odor issues
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-29.
What reviewers think
Chem-Dry delivers strong results on standard carpet and upholstery jobs, with customers praising quick booking, punctual crews, and effective pet odor removal. Staff like Lilian and Susan earn consistent mention for professionalism. However, delicate rugs and heavily soiled items occasionally fall short of expectations, and one customer reported aggressive follow-up after requesting a quote.
Praised for
- punctual and efficient
- friendly and professional staff
- trusted long-term service
- responsive booking
- thorough cleaning results
Watch-outs
- pushy follow-up after quote
- poor performance on delicate/stained fabrics
- vinegar odor left on mattress
- requires liability waiver for difficult jobs
punctualthorough-cleaningprofessional-stafffriendly-staffresponsive-bookingtrustworthyattention-to-detailpoor-communication
Best for: households and offices needing carpet and upholstery cleaning with pet odor issues
Think twice if: they recommend a liability waiver for your item, or if you have silk/wool rugs with stubborn stains
Strengths
- long track record (25+ years claimed)
- named staff known for responsiveness
- specialized pet urine odor removal
- same-day or next-day booking common
Worth knowing
- Named staff: Lilian (service coordinator, praised for professionalism across multiple jobs), Susan (sales rep, noted for prompt response)
- Pet urine removal specifically mentioned as effective by customers
- Mattress and curtain cleaning offered on-site
- Free stain removal add-on reported by one customer
- Some customers report being followed up aggressively after submitting a quote request
What reviews say by service
- Residential Cleaning
- mattress cleaning had mixed results; one customer reported vinegar odor and stains remaining after treatment
- Carpet & Upholstery Cleaning
- standard carpets and sofas cleaned thoroughly with good results; pet urine odor removal praised as effective
- Commercial & Office Cleaning
- office carpet cleaning mentioned on website and in reviews as available; limited review detail on commercial outcomes
- Post-Renovation & Deep Cleaning
- deep cleaning services mentioned by customers (sofas, curtains, carpets in one job); no dedicated post-renovation reviews
How it compares
- Rated 4.8 against a 4.64 average across the 336 carpet & upholstery cleaning businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 84
Review volume 93
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
119
4
15
3
2
2
1
1
3
Questions people ask
- How quickly can Chem-Dry arrange a cleaning?
- Multiple reviews mention same-day or next-day appointments; one customer reported the team arriving early on the scheduled date.
- Do they handle pet urine stains?
- Yes, pet urine odor removal is a listed service. Reviews praise their effectiveness on standard cases, though delicate fabrics like silk/wool rugs may require a liability waiver and results are not guaranteed.
- Who is Lilian?
- A service coordinator frequently mentioned in reviews for professionalism, responsiveness via WhatsApp, and going above and beyond (e.g., offering free stain removal add-ons).
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