Do they offer pickup and delivery?

Yes. Some reviewers report this service was fast and on-time, though more recent visits show inconsistency.

What happened to the five-star reviews?

The business received strong ratings two years ago. Recent complaints suggest quality and staff experience have declined significantly.

Big Boyz Cleaning Services

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 14 Google reviews · How we rank ›

3.4(14) 56 low data composite score See reviews on Google ✓ Google-verified

Residential Cleaning

Location: Seksyen 4, Shah Alam
Service: Residential Cleaning
Reviews: 14
Best for: Customers looking for budget car cleaning with delivery options.

Business data from Google Business Profile, checked 2026-09-20.

What reviewers think

Recent reviews show sharp decline: older five-star ratings praised quick service and fair prices, but recent one-star complaints centre on damaged vehicles, dirty finishes, and staff struggles with language. The service appears inconsistent and quality has dropped noticeably.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

reasonable pricing
quick service
pickup and delivery available
friendly staff

Watch-outs

staff inexperience and damage
poor cleaning results
communication barriers with foreign workers
long wait times
unpleasant odours and residue

fair-pricingpunctualdamaged-itemsmissed-spotsunpleasant-odor-leftpoor-communicationreliable-staff

Best for: Customers looking for budget car cleaning with delivery options.

Think twice if: Vehicle damage, poor exterior finish, and long wait times are recurring issues. Communication with non-local staff can be unclear.

Strengths

Fair prices for packages
Pickup and delivery service
Fast turnaround

Worth knowing

Staff have scratched car bumpers during service
Foreign workers have language barriers with Malay
Reports of excessive wax application and old wash water used
Pickup and delivery service offered
Long backlogs noted (wait times of 3+ cars ahead)

How it compares

Rated 3.4 against a 4.51 average across the 619 residential cleaning businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 41

Review volume 51

Review recency 91

Review sentiment 48

Profile completeness 75

Verification 0

Rating breakdown

Questions people ask

Do they offer pickup and delivery?: Yes. Some reviewers report this service was fast and on-time, though more recent visits show inconsistency.
What happened to the five-star reviews?: The business received strong ratings two years ago. Recent complaints suggest quality and staff experience have declined significantly.