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ALICE BRIGHT & SHINE CLEANING SERVICES

Updated 2026-09-20 · 11,084 reviewed · 984 listed · Scored from 123 Google reviews · How we rank ›

3.5(123) 57 composite score See reviews on Google ✓ Google-verified
Commercial & Office CleaningResidential CleaningCarpet & Upholstery CleaningPost-Renovation & Deep Cleaning
ALICE BRIGHT & SHINE CLEANING SERVICES
Location
Lakeside Residences, Puchong
Services
Commercial & Office Cleaning, Residential Cleaning, Carpet & Upholstery Cleaning
Reviews
123
Best for
Customers seeking regular, long-term cleaning contracts with a familiar team.

Business data from Google Business Profile, checked 2026-09-20.

What reviewers think

Experience here hinges on which team shows up. Long-term clients praise speed and consistency, but recent reviews paint a sharply different picture: missed appointments without notice, rushed jobs leaving dust and dirt behind, staff using same cloth across surfaces, and a customer service team that ignores follow-up requests for receipts and hangs up on callers. One five-star client used them for two years; another stopped after one visit when a gold chain went missing and no investigation followed.

Praised for
  • friendly and helpful staff
  • good cleaning work when executed well
  • efficient service for long-term clients
  • quick appointment response
Watch-outs
  • no-shows and last-minute cancellations
  • inconsistent quality and missed spots
  • poor attention to detail
  • unprofessional customer service and unresponsiveness
reliable-stafffriendly-staffthorough-cleaningmissed-spotspoor-communicationno-showcancelled-last-minuteattention-to-detail
Best for: Customers seeking regular, long-term cleaning contracts with a familiar team.
Think twice if: High tolerance for appointment cancellations and no-shows, weak customer service follow-up, and inconsistent quality control. Do not book if you have valuable items in plain sight or need guaranteed attendance.

Strengths

  • quick appointment booking response
  • experienced team available for regular contracts
  • friendly staff who sometimes go above their scope

Worth knowing

  • Staff member Kanna mentioned by name for teamwork and friendliness
  • Customer service representative Nida failed to send promised receipt and invoice for 8 days, ignored follow-up messages, and hung up on calls
  • One client reported gold chain missing after cleaning with no investigation
  • Recent no-shows offered 1 hour free cleaning as make-good, but no actual rescheduling follow-through
  • Long-term clients (2+ years) report consistent quality; recent one-time bookers report opposite experience

What reviews say by service

Residential Cleaning
Long-term users report efficient, quality work; recent single bookings report rushed jobs, missed spots, unprofessional scheduling.
Carpet & Upholstery Cleaning
No specific carpet or upholstery praise or complaints in reviews; category unclear from evidence.

How it compares

  • Rated 3.5 against a 4.51 average across the 619 residential cleaning businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 12
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
72
4
6
3
2
2
2
1
41

Questions people ask

What happens if they cancel my appointment?
Recent reviews show no-shows without notice and last-minute cancellations. One customer who was no-showed was offered an extra free hour, but no clear rescheduling policy emerges from the reviews.
How quickly do they respond to booking requests?
Positive reviews mention quick appointment response times, though recent reviews do not address booking speed specifically.

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Both reviewers rate the business five stars. One calls the service professional, reliable, and efficient; the other notes positive work. Detail is limited by the small review sample.

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PurClean Services
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PurClean Services

5.0(19)✓ Google-verifiedPublishes prices

Staff arrive on time, explain their process clearly, and deliver noticeably deep cleaning. Reviewers with pets and kids especially value the thorough work and willingness to re-clean if accidents happen same-day. The couple running the service offer free extras like room misting and pillow washing, and quote prices considerably lower than competitors. Sofa, mattress, carpet, and dining chair wet extraction cleaning are the core strengths. Drying takes 3-4 hours post-service. A few reviewers note they offer night slots and last-minute emergency bookings. No complaints surface across 19 reviews.

Carpet & Upholstery CleaningEco-Friendly / Green CleaningCommercial & Office Cleaning

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Last updated 2026-09-20